Introduction
Welcome to the Privacy Policy of Komorebi Journeys. This policy outlines how we collect, use, protect, and handle your personal information when you use our website, komorebijourneys.com, and our services. Komorebi Journeys, located at 1-2-3 Shibuya, Tokyo 150-0002, Japan, is committed to safeguarding your privacy and ensuring that your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
This Privacy Policy applies to all users of our website and services, regardless of their location. By using our website and services, you consent to the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our website or services.
At Komorebi Journeys, we are dedicated to providing you with authentic and unforgettable Japanese travel experiences. As part of this commitment, we strive to maintain the highest standards of data protection and transparency. We understand the importance of your personal information and are committed to ensuring its confidentiality and security.
Data Collection
We collect personal information from you when you interact with our website and services. The types of personal information we collect include:
- Personal Identifiable Information (PII): This includes your name, email address, phone number, and postal address, which you provide when you subscribe to our newsletter, create an account, book a tour, or contact us through our website.
- Payment Information: When you book a tour or purchase a product through our website, we collect payment information, such as your credit card details or other payment method information. Please note that we use secure payment processors, and we do not store your payment information on our servers.
- Demographic Information: We may collect demographic information, such as your age, gender, and interests, to better understand our audience and personalize your experience.
- Technical Information: We automatically collect technical information about your device and browser, such as your IP address, browser type, operating system, and referring URLs. This information is used to analyze trends, administer our website, and gather demographic information about our user base as a whole.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can control the use of cookies through your browser settings. For more information, please see our Cookies Policy.
The legal basis for collecting and processing your personal information depends on the context in which we collect it. We generally collect and process your personal information on the following grounds:
- Your Consent: We may collect and process your personal information based on your consent, such as when you subscribe to our newsletter or agree to the use of cookies. You have the right to withdraw your consent at any time.
- Contractual Necessity: We may collect and process your personal information to fulfill our contractual obligations to you, such as when you book a tour through our website.
- Legitimate Interests: We may collect and process your personal information based on our legitimate interests, such as to improve our website and services, personalize your experience, and prevent fraud.
- Legal Obligations: We may collect and process your personal information to comply with our legal obligations, such as to respond to legal requests or comply with applicable laws and regulations.
Data Usage
We use the personal information we collect for various purposes, including:
- Providing and Improving Our Services: We use your personal information to provide and improve our website and services, personalize your experience, and respond to your inquiries and requests.
- Processing Transactions: We use your payment information to process transactions and fulfill your orders.
- Communicating with You: We use your contact information to communicate with you, send you newsletters, updates, and promotional materials, and respond to your inquiries and requests. You can opt-out of receiving promotional emails at any time by following the instructions in the email.
- Analyzing Trends and Improving Our Website: We use technical information to analyze trends, administer our website, and gather demographic information about our user base as a whole. This information helps us improve our website and services and tailor them to your needs.
- Preventing Fraud and Ensuring Security: We use your personal information to prevent fraud, protect our website and services, and ensure the security of your data.
- Complying with Legal Obligations: We may use your personal information to comply with our legal obligations, such as to respond to legal requests or comply with applicable laws and regulations.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we securely delete or anonymize it.
Data Sharing
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your personal information with third-party service providers who assist us in providing our website and services, such as payment processors, email marketing providers, and data analytics providers. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your personal information with our business partners, such as hotels, tour operators, and transportation providers, to facilitate your travel arrangements. These business partners are also contractually obligated to protect your personal information and use it only for the purposes for which we disclose it to them.
- Legal Authorities: We may disclose your personal information to legal authorities if required by law or legal process, such as to comply with a subpoena or court order.
- Business Transfers: In the event that Komorebi Journeys is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
When we share your personal information with third parties, we take reasonable steps to ensure that they protect your personal information in accordance with this Privacy Policy and applicable data protection laws. We also require them to implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
Data Security
We take data security very seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect your personal information when it is transmitted over the internet.
- Firewalls: We use firewalls to protect our servers from unauthorized access.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
- Employee Training: We provide regular training to our employees on data security and privacy best practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.
If you have reason to believe that your personal information has been compromised, please contact us immediately at privacy@aidenandorla.com.
Your Rights
Under the GDPR, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to access your personal information that we hold.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal information that we hold.
- Right to Erasure: You have the right to request that we delete your personal information.
- Right to Restriction of Processing: You have the right to restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Right to Object: You have the right to object to the processing of your personal information.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@aidenandorla.com. We will respond to your request within one month.
You also have the right to lodge a complaint with a supervisory authority if you believe that we have violated your data protection rights.
Contact Information
If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us:
Komorebi Journeys
1-2-3 Shibuya, Tokyo 150-0002, Japan
Email: privacy@aidenandorla.com
Phone: +81 912679589
Our Data Protection Officer is Aiko Nakamura, who can be contacted at the email address above.
We may update this Privacy Policy from time to time to reflect changes in our data protection practices or legal requirements. We will post any changes to this Privacy Policy on our website and, if the changes are significant, we will provide you with a more prominent notice.
This Privacy Policy was last updated on October 27, 2024.